If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants in person at questions@sparklingrock.com or 212-398-4445. If you'd like an immediate answer, you might be able to find the information you're looking for below.

Do I pay sales tax?

What if I want to return my order and I cannot find the certificate or appraisal?

Can I have a ring resized?

Can I buy from you if I live outside the United States?

What if I can't find the diamond I want on your site?

What payment methods do you accept?

Will I be liable for my diamond or jewelry while it is being shipped?

Are your prices flexible?

Will you deliver on Saturdays?

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Sales Tax

Currently, sales tax is only charged on orders shipped to addresses in New York State.

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Diamond Certificates

When you order a loose diamond, we ship it to you with the accompanying diamond grading report/certificate. These grading reports are created by diamond grading experts at highly-respected diamond laboratories in a lengthy, laborious process - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.