At Sparkling Rock , we demonstrate our dedication to quality at every stage of production and distribution.
Sourcing and manufacturing
Sparkling Rock confidently guarantees the quality of our products. We have a unique ability to source fine diamonds, gemstones, and precious metals directly from markets around the world, to manufacture jewelry in-house by seasoned craftsmen, and to bring them directly to you via the Internet. By keeping involved in every aspect of the commercial process, we can maintain strict quality standards.
Sparkling Rock product guarantee
We stand behind every item that we manufacture and deliver. Each purchase from Sparkling Rock is guaranteed that your item's quality is equal to what was promised on our web site.
30 day money-back guarantee
If you are not pleased with your purchase from Sparkling Rock, we will be happy to exchange items or refund them for purchase price. For more details, please read our return policy.
Should you have more questions or concerns regarding our merchandise quality and authenticity certification, please contact us at service@sparklingrock.com.
CUSTOMER SATISFACTION
We want it to be easy for you to buy jewelry without the hassles of sales people and any pressure to buy.
Sparkling Rock will always exceed your expectations.
Your online shopping experience should always be easy -- and we're working hard to make sure it is. Your concerns and questions matter, so let us know what you think about our products, services, and security. Each time you visit us you will see that we are constantly improving and trying to go beyond your needs.
Customer service hours
We are online and on the phone to help you through your decision-making process. Please contact us Monday through Friday, 10 a.m.- 8p.m. (EST).
Your privacy and online security
The personal information that you share with us is protected. We value your security and privacy and appreciate your trust and confidence. We promise to live up to your expectations at all times.
Product guarantee of authenticity and value
All of your purchases from Sparkling Rock are delivered with a product guarantee. We guarantee the quality of all of our merchandise and certify each purchase for its authenticity and value. We certify that your jewelry purchase is made from real gold or platinum with genuine diamonds and/or gemstones as per the quality promised by Sparkling Rock.
Safe, insured deliveries
Our shipping options include free FedEx second day delivery and (for a charge) next day delivery. For your security, all of our shipments are insured for their full value.
Celebrate with Sparkling Rock.
Sparkling Rock is a lot more than the jewelry it sells. It is the guarantee of high quality products and an easy online shopping experience. We are by your side for any occasion.
Should you have other questions or concerns regarding our site, or if you would like to make any suggestions for ways in which we can improve our service, please contact us at service@sparklingrock.com.
Secure Shopping
SSL Encryption
At Sparkling Rock, your security and privacy are our utmost concern. We are always working to eliminate any concerns you might have so that you can relax and enjoy your shopping experience.
Any time you enter your personal data while shopping or checking out of our site, we process the information with secure software technology.
When you are ready to check out from our site after making a purchase, a Secure Socket Layer (SSL) connection is invoked to transfer all your sensitive data in a safe and secure way. The SSL encrypts your information, including your name, address, and credit card number so that unauthorized individuals cannot observe, decode, or misuse it as it is transmitted over the Internet.
Credit card protection
In the unlikely event that unauthorized use of your credit card is made while you shop at Sparkling Rock, your credit card company limits your liability to $50. Sparkling Rock promises to cover this $50 charge and to help you resolve the problem with your credit card company.
Should you have any further questions or concerns regarding our security policies, please contact us at service@sparklingrock.com..
